Secure & Transparent Data Protection

ash77's Privacy Policy

Your personal information is completely secure with us. This policy describes in detail how ash77 collects, uses, and stores data.

This privacy policy has been reviewed and updated most recently. Any changes will be published on this page.

ash77 places the highest priority on protecting the privacy and personal information of platform users. This Privacy Policy ("Policy") describes how ash77 collects your information, the purposes for which it is used, with whom it is shared, and how it is kept secure. By using our platform, you are considered to have given your consent to the terms of this Policy.

This Policy applies to all ash77 services — including website browsing, account registration, financial transactions, playing games, and contacting customer support. If you disagree with any part of this Policy, please refrain from using our services.

What types of information we collect

1.1 Information Provided Directly

When you open an account or use a service on ash77, we collect the following information:

Full name and date of birth
Mobile number and email address
Password (stored in encrypted form)
Payment-related information (such as bKash, Nagad, Rocket, or bank account details)
Government-issued ID information for identity verification (where applicable)
Information provided when contacting customer support

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

IP address and device information
Browser type and operating system
Page view history and session information
Information collected via cookies and similar tracking technologies
Gaming activity logs and transaction records

1.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, or payment processing, we may receive information from payment service providers (such as bKash, Nagad, Rocket) and identity verification agencies.

Purpose and basis for using information

ash77 uses your information only for specific and legitimate purposes. We use your information:

2.1 To provide services

To create, manage, and secure your account
To process deposit and withdrawal transactions
To operate gaming services and bonus programs
To provide customer service and support

2.2 To meet legal and regulatory obligations

Age verification — account approval only for users aged 21 or above
Anti-money laundering and fraud detection
Implementation of responsible gaming policies

2.3 For platform improvement

To analyze and improve the user experience
To resolve technical issues and improve security
To plan and implement new services

2.4 For communication

To send important notifications related to your account
To inform you of service changes or policy updates
To share promotional offers with your consent

Information sharing and disclosure

ash77 does not sell your personal information to third parties. However, we may share information in the following circumstances:

3.1 With service partners

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, and banks), identity verification, and technical services. These partners operate under our guidelines and are bound by strict confidentiality agreements.

3.2 Under legal obligations

If disclosure of information is required under a court order, government investigation, or applicable law, we will be obligated to do so. In such cases, we will attempt to notify you as soon as possible, if legally permitted.

3.3 To prevent fraud and security risks

Information may be shared with relevant authorities or security service providers in the interest of investigating fraud, money laundering, or other unlawful activity.

3.4 In the case of business transfer

If ash77 undergoes a business merger, acquisition, or asset sale, your information may be part of that transaction. In such cases, we will notify you in advance and you will be presented with options.

Data security measures

ash77 uses industry-standard technology and practices to ensure the security of your information:

SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS protocols.
Password Hashing: Your password is never stored in plain readable form — only strong hashing algorithms are used.
Access Controls: Only authorized personnel are granted access to your information on a need-to-know basis.
Regular Security Audits: Our systems undergo regular security audits.
Data Backup: Information is stored in secure, encrypted backup systems.

Although we ensure the highest security measures, it is not possible to guarantee complete security for information transmitted or stored over the internet. However, we are always committed to protecting your information.

Use of cookies and tracking technologies

The ash77 platform uses cookies and similar technologies. Cookies are small data files stored on your device.

5.1 What types of cookies we use

Essential cookies: Required to maintain login sessions and ensure security.
Functional cookies: To remember your preferences and language settings.
Analytics cookies: To understand and improve how the site is used.
Security cookies: To detect fraud and protect your account.

5.2 Cookie controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some key functions of the platform.

Data retention period

ash77 retains your personal information only for as long as necessary. General guidelines are as follows:

Active account data: Retained for as long as the account remains active.
Financial transaction records: Retained for the period required by legal and regulatory obligations.
Customer support communications: Retained for as long as necessary for issue resolution and reference.
Closed account data: Retained for as long as necessary to meet legal obligations.

Once the designated retention period has ended, information is securely deleted or anonymized.

Your rights and choices

As an ash77 user, you have the following rights:

7.1 Right to access information

You may request to know what information we hold about you. We will provide you with a copy of that information in a timely manner.

7.2 Right to correct information

If your account contains incorrect or incomplete information, you may request a correction. You can also update much of your information directly from your account settings.

7.3 Right to delete information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

7.4 Opt out of promotional communications

You can opt out of promotional emails or notifications at any time. However, important service-related notifications cannot be stopped.

To exercise these rights, please contact us. Our team is always available 24/7 via live chat and email to assist you.

Protection of minors

ash77 services are intended only for users aged 21 or above. We do not knowingly collect or process the personal information of any minor. If we are informed that a minor has registered on our platform, we will immediately close their account and delete all associated information.

If, as a parent or guardian, you believe a minor is using our platform, please contact us immediately.

International data transfers

For the operation of ash77's services, information may sometimes need to be processed or stored on servers outside Bangladesh. Regardless of where information is processed, we ensure that the same standard of protection described in this Policy remains in place.

When sharing information with third-party partners or service providers, we ensure through contractual obligations that they also maintain appropriate data protection measures.

Policy changes and updates

ash77 may update this privacy policy as needed. For any significant changes, we will:

Publish the updated policy on this page
Send a notification to the email or mobile number linked to your account
Display a change notification when you log in to the platform

Continued use of the platform after changes are made will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

Responsible gaming and data protection

ash77 is committed to responsible gaming. As part of this commitment, we analyze information related to users' gaming activity in order to identify problematic behavior and provide timely support.

Information collected for this purpose is used solely for the benefit of the user and is not shared with third parties. To learn more about responsible gaming, please visit our Responsible Gaming page.

Contact us

If you have any questions, concerns, or requests about this privacy policy, please contact our customer support team:

Live Chat: Active 24/7, support available in Bengali and English
Email: [email protected]

We will give your request the attention it deserves and will do our best to respond promptly.