FAQ
Answers to all your questions about ash77
Deposits, withdrawals, identity verification, and cricket betting — everything you want to know before playing at ash77 is explained here in plain English.
Whether you are new or an existing member at ash77, all kinds of questions can come to mind. How to start betting, how much can be deposited with bKash, how long it takes to withdraw money, or what happens if KYC verification is not done — detailed and easy-to-understand answers to all these questions are provided on this page. If you cannot find your answer, contact our 24/7 live chat directly.
Cricket Betting
You can bet on BPL and various international cricket matches at ash77. Log in to your account, go to the cricket section, choose your preferred event, select a market, and set your amount. After confirmation, your bet is placed. All bets can be made in taka, and payments can be made via bKash, Nagad, or Rocket.
Yes, ash77 offers live in-play betting. You can place bets during a match by taking the changing situation into account. Odds for new markets are updated after each over, giving you the chance to make decisions at key moments such as a wicket falling, the run rate, or the power play. It is best to keep your internet connection stable during live betting.
If a match is declared a no-result due to rain or any other reason, all bets on that match are cancelled and the full stake is returned to the relevant account. If a result is determined by the Duckworth-Lewis method after partial play, bets are settled according to that result. In any uncertain situation, the ash77 support team will assist you.
Popular cricket markets available at ash77 include Match Winner (for example, who will win the Bangladesh vs India match), Toss Winner, First Innings Runs, Top Run Scorer, Wicket Count, and Over/Under markets. In T20 format, a Power Play runs market is also available. These markets are available across various events including ICC tournaments, BPL, and IPL.
In pre-match markets, bet acceptance closes just before the match begins. In live markets, the market may be temporarily suspended during play — particularly at key moments such as a wicket falling or the power play starting. Once the market reopens, bets can be placed again automatically.
Questions about Deposits
Log in to your account, go to the deposit section, and select bKash. Send money from bKash to the designated number and provide the transaction ID. Your balance is usually updated within a few minutes. The minimum deposit amount is ৳100.
ash77 itself does not charge any deposit fee. However, mobile banking services like bKash, Nagad, or Rocket may apply their own transaction charges, which vary according to each provider's own policy. Bank transfer may also be subject to the bank's internet banking fee — that is entirely the bank's matter, not ash77's.
Money can be deposited at ash77 through four payment methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major banks in the country can be used, including Dutch-Bangla Bank, Islami Bank, and BRAC Bank. The minimum deposit amount is ৳100 for all methods.
After depositing via Nagad, the balance is usually added to your account within a few minutes. If the transaction ID is submitted correctly, the process is completed quickly. If there is any delay, contact the support team with your transaction details — they are active 24/7.
The minimum deposit amount at ash77 is ৳100 for all payment methods. This is the same for bKash, Nagad, Rocket, or bank transfer. So you can start with a small amount and gradually increase it as you prefer.
Identity Verification (KYC)
For KYC verification at ash77, a National ID Card (NID), passport, or driving licence is accepted. Clear photos of both sides of the document must be uploaded. Blurry or damaged images will not be accepted. It is recommended to use the NID as the most common and reliable document.
Identity verification is carried out primarily for account security and fraud prevention. It ensures that the account is being operated by the correct person and that withdrawals reach the right individual. KYC may need to be completed before large withdrawals. It is an important part of maintaining a fair and safe environment on the platform.
ash77 keeps all personal information and documents protected using SSL encryption. Uploaded documents are not shared with any third party and are used only for the verification process. The protection of personal information is ensured in accordance with the platform's privacy policy.
If your document verification is rejected, first ask for the reason via email or live chat. Rejection is usually due to poor image quality or unclear information. Re-uploading a clear, complete, and undamaged photo of the document resolves the issue in most cases. The support team is ready to help throughout the entire process.
Yes, this is an important matter. The name registered on your ash77 account must match the name on your bKash, Nagad, or Rocket wallet. Similarly, the name on your bank account must also match your account name. If the names do not match, the withdrawal process may be blocked. So please use your correct name when registering.
Questions about Withdrawals
The minimum withdrawal amount at ash77 is ৳800. Withdrawal requests below this limit are not processed. If you have questions about the maximum withdrawal limit, contact the support team directly.
Withdrawals at ash77 are usually completed within 15 minutes to 2 hours. Mobile banking methods like bKash and Nagad are generally processed faster, while bank transfers may take a little longer. Even if there is a slight delay during busy periods, every effort is made to complete it within a maximum of 2 hours.
Yes, but only after the bonus conditions have been met. For the ash77 welcome bonus, the wagering requirement is to place bets totalling 10 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must complete ৳10,000 in bets before withdrawing the winnings from that amount. Once this condition is met, the bonus winnings can be withdrawn under the normal rules.
A pending withdrawal request usually means the normal processing time is being taken. However, if more than 2 hours have passed and it still shows as pending, contact us via live chat or by email at [email protected] with your transaction number. Large withdrawals may be held up if KYC verification has not been completed, so it is best to have verification done in advance.
Mobile banking methods — particularly bKash and Nagad — are generally the fastest to process, as they support instant transfers. Rocket is also fast, and bank transfers can sometimes take a little longer. The target is to complete all methods within a maximum of 2 hours.
Still have questions?
If the answers above did not resolve your issue, no worries — the ash77 support team is by your side seven days a week, twenty-four hours a day. Support is available in Bengali or English.
Get help on Live ChatLive Chat
Contact us on 24/7 active live chat. After logging in, speak directly from the chat window — the fastest way to get support.
Email Support
For detailed issues, email us at [email protected]. You will receive a reply even if you write in Bengali.